Supervision & Communication
Supervision is the cornerstone of Franchise cleaning to ensure a quality service and ongoing performance is maintained.
A full training program is completed by the Franchisee before he or she is able to commence a contract. Detailed work specifications and a walk-through the building with the Business Manager or appointee and a Sanyati property Services Area Manager is performed to familiarise the Franchisee with what is required contractually so an educated, quality service is provided.
Regular inspections are performed to ensure standards are kept to the contractual benchmark.
While the Franchisee is the first point of contact for any point you feel he or she may need to know. Our Operations Manager will be directly responsible for the overall contract and implementation of the contract.
Monthly inspections will be carried out and contact will be maintained with you to ensure complete satisfaction with the quality of services being performed by the Franchisee.
A company Communication Diary is left in a convenient spot for day-to-day communication between you the customer and the Franchisee.
All and any extra work required by yourselves can be entered easily into the Communication Diary and you can be assured the extra service will be completed.
Sanyati Property Services Inspections Reports play a critical role in monitoring the contractual requirements and this is carried out by the Operations Manager regularly to ensure all areas are being cleaned exactly to your specifications.
We encourage our clients to communicate directly with us, simply log onto our websiteclick on the client contact tab and complete the Client Survey Form. Alternatively select your regional office and send us an email.
All our Franchisee's and Staff are Police Cleared, dress in Company attire and carry Security nametags as identification when on site.
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